• Canguru

Vandemoortele's succes story

At CANGURU Solutions, we love it when a plan comes together. It’s something we have in common with the fine people at Vandemoortele, a major player in the European food sector, manufacturing and selling high-quality food products and ingredients.



Revamp

They will tell you that managing meaningful relationships with customers is not an easy task, especially if you take into account their presence in a multitude of European countries. Before CANGURU’s involvement, some teams already made use of SAP’s CRM solution, but not to its full potential. Others used a different CRM system, and some had never used one before at all.


While looking for ways to improve their overall CRM experience, the colleagues at Vandemoortele quickly understood that a complete re-thinking – a revamp as they called it – was the best option. After a thorough, 8-month selection procedure, they joined forces with CANGURU to help implement the SAP Sales Cloud environment.

"We were especially happy with the way they handled the time pressure on the first part of the project."

This revamp exercise, also known as Project Hermes, started in early 2021, and a first go-live was already achieved by the end of March. Vandemoortele’s teams in France, Italy, Germany and Austria were the first to gain access to the new CRM environment and many more were soon to follow. Country after country saw their CRM systems harmonized over the summer and autumn in carefully planned roll-out waves.


The Final Stretch

By the end of November 2021, CANGURU will have handed over the reins to Vandemoortele and the remaining roll-outs and legacy migrations will be managed internally and independently. CANGURU will of course stand by to help and our Service Desk will be at their disposal in case questions or issues arise, or in case a second opinion is needed.


“CANGURU did a great job in this project. We were especially happy with the way they handled the time pressure on the first part of the project, with a tight deadline for the first go-live. The solution was well built and the project was managed in such a way that we felt in control all the time. The weekend of the go-live was run by a cookbook, which impressively became reality with each little step. We certainly recommend ‘the CANGURU way of working’”, say Geert Vervust and Rudy Goudeseune, Commercial IT and Business project Managers at Vandemoortele.

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