CRM (Customer Relationship Management) is probably one of the most valuable systems that any small business can implement. It is as important as the people that are hired and will have a more significant effect long term than any one employee. If you work in sales, marketing, or customer service, you’ve probably heard the term before – but what does CRM mean, and what can it do for your business?

Sales

Get the deep customer and social insights you need to make an impact in every deal – anytime, anywhere – with our advanced sales CRM software. Engage customers, improve sales performance, streamline the order-to-cash process, and more.

Marketing

Make every customer feel like your only customer. Our next-gen CRM marketing suite gives you real-time insight into customers’ needs and wants – so you can deliver contextual, individualized customer experiences across all channels.

Commerce

Provide a personalized digital shopping experience with our solutions for mobile, social, and e-commerce. Take advantage of real-time inventory management, data-driven customization, cost-effective order fulfillment, and more.

Service

Give your omnichannel service reps the customer visibility and real-time problem-solving tools they need to win loyalty and cut costs. Empower field service technicians with mobile access to information, service requests, and analytics.

Discover our SAP Hybris Cloud for Customer solution

Redefine customer engagement with our next- gen CRM software

Our Solutions

SAP Hybris Cloud for Customer

Based on the SAP Launch methodology, Canguru implements your CRM solution based on the most modern Cloud platform available.  Cost efficient, high quality implementations are our trademark.


Discovery
Our discovery services will allow you to get fast insight in how the cloud for customer solutions can bring value to your organization. Getting insight in how the solutions works from a process point of view, take a deep dive in the technology, estimating costs and budgets,… are all part of these services.

Implementation

Based on the SAP Launch methodology, Canguru implements your CRM solution based on the most modern Cloud platform available. Cost efficient, high quality implementations are our trademark.

Migration
Migrate existing CRM solutions, convert & cleanse historical data, redesign existing processes, leveraging the strength of the Cloud platform.

Developments
Based on the SDK environment of SAP cloud for customer, we can extend the possibilities of the standard solutions with specific developments.

SAP CRM

Canguru has in Belgium by far the most experienced team of consultants available.  All aspects of a SAP CRM implementation are covered by a highly experienced team.

Implementation
Canguru has in Belgium by far the most experienced team of consultants available.  All aspects of a SAP CRM implementation are covered by a highly experienced team.

Maintenance
Supporting the live systems with proactive monitoring and optimization services, this to assure smooth business operations.

Developments
A professional development team will build for you additional functions based on BOL, WebUI, Genil,…

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